Returns

  1. Will I have to pay a restocking fee?
  2. Who pays for return shipping costs?
  3. What should I do if I received the wrong item?
  4. Return Procedure
  5. Restocking Fees
  6. Non-Returnable Products
  7. How do I return an item?
  8. Defective Items
  9. Can I exchange an item?
  10. "Large Print" Disclosures

Q: Will I have to pay a restocking fee?

Certain products do require a 20% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

Q: Who pays for return shipping costs?

If the return is due to manufacturer defect or FastScions.com error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Customer Care Specialist for details.

Q: What should I do if I received the wrong item?

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just call us at (626) 337-3700 or email us with your name and order number at sales@fastscions.com. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (626) 337-3700 or email us with your name and order number at sales@fastscions.com. We'll process your return and exchange the item for the correct part (if available).

Q: Return Procedure

  1. Contact a Customer Care Specialist at (626) 337-3700 or email us with your name and order number at sales@fastscions.com
  2. Our Customer Care Specialists will provide you with an RMA#, and email you detailed return instructions.
  3. Clearly write and/or affix the RMA# on the package and return to the address specified in the email.
  4. Unless the return is due to manufacturer defect or FastScions.com error, the customer is responsible for return shipping costs. For your convenience, FastScions.com offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.
  5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. FastScions.com will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Q: Restocking Fees

Certain products require a 20% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

Q: Non-Returnable Products

Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or FastScions.com error, these items may be returned for credit.

Q: How do I return an item?

Contact a Customer Care Specialist at (626) 337-3700 or email us with your name and order number at sales@fastscions.com. We will provide you with an RMA#, which is required for all returns, and email you detailed return instructions.

Q: Defective Items

If you receive an item that is broken or defective, FastScions.com will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

Q: Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard returns procedure.

Q: "Large Print" Disclosures

Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued. FastScions.com may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.

FastScions.com will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.